TELEFON: (+420) 271 001 211 / E-MAIL: RLC@RLC.CZ   
  • RLC
  • AVON
  • FTTx řešení
  • WDM Systémy
  • Realizace a služby
  • Školení


valid from 1 June 2015


The terms negotiated in the sales contract, the works contract and others are superior to the general business terms.



Terms and Conditions

Business Terms describe current business cooperation between the buyer (hereinafter referred to as the buyer) and the seller (hereinafter referred to as the supplier) and establish binding rules for relations between the buyer and the supplier in connection with the sale of goods and the provision of services by the supplier to the buyer. Business terms and conditions are also binding on relationships in other contracts that they expressly provide. All matters not governed by these Business Terms and Conditions are governed by the relevant provisions of the Corporate Law. Business Terms and Conditions, as amended, are published on the Supplier’s website ( The Supplier is entitled to continuously amend the Terms of Business. The Supplier will notify the Subscriber of an amendment to the Terms of Business by publishing their amended version on their website. The revised Business Terms become effective the day after their release. The date of entry into force of these published Terms and Conditions will expire in full. Trades concluded under the previous Business Terms and Conditions are governed by these previous Business Terms and Conditions. The Subscriber is obliged to become acquainted with the amended Terms of Business Terms and Conditions. By submitting the order, the Buyer expresses his / her agreement to the applicable Business Terms and Conditions, in full.

Obligations and rights of the subscriber

The supplier sells goods to the buyer and transfers ownership of the goods to them. The right to ownership of the goods in question is acquired by the purchaser up to the full payment of the sale price. The customer can buy goods from the supplier and sell them only under his own business name and for his own account. If the customer sells similar goods not coming from RLC Praha as, this must not be associated with it in any way. The Customer is required to ensure that its fault does not cause damage or misuse of the Supplier’s trademarks and copyright infringement.

Pricing conditions

The customer buys goods on the basis of a valid price list, which is placed on the supplier’s website or can be delivered to the customer in electronic or printed form upon request. The supplier of the price list is informed in advance of the price list, at least 5 calendar days before the validity of the new pricelist. In justified cases, the supplier may make a specific offer according to the customer’s individual requirements. The supplier has the right to adjust prices during the year, depending on the financial market displacements independently of RLC Praha as, also in the foreign exchange rate.

The Supplier reserves the right to reduce the price of goods and services without being damaged or defective. It also has the right to reduce prices on the basis of quantitative discounts. The supplier has the right to increase the price of the goods and services if the customer requests it in a non-standard delivery time, as follows:

– up to 4th working hours + 80% of the current price (excluding VAT),

– up to 5 working hours + 30% of the current price (excluding VAT),

– up to 6 working hours + 15% of the current price (excluding VAT),

provided that the order was received at the latest by 10.00 on the given day. Acceleration of production is possible, but only if it is agreed and technically acceptable by the Supplier. The Client is informed of this fact by request, by e-mail. It also agrees to increase the price.

Purchase contract

Each acknowledgment of receipt of the goods in the form of a confirmation of the delivery note, shipping slip, invoice, means the confirmation of the individual purchase contract concluded by placing the order in the sense of these Business Terms and Conditions. In the case of purchases exceeding CZK 1,000,000, the buyer is required to conclude the purchase contract or, in the case of the execution of the works, to conclude a contract of work.


The purchaser may be a natural or legal person holding a valid trade license to carry out the activity of buying goods for resale and sale, respectively. wholesale, specialized retail, mixed-goods retail or IT renting or third-party IT services.

Buyer contact at the supplier

The Primary contact is assigned to the contracted customer – a contractor’s sales department. The primary contact role is to address customer requirements in all areas of trade between supplier and customer. The primary contact person was selected in such a way that the frequent requirements were solved by the person with the greatest possible knowledge in the area. In specific situations the customer has the possibility to contact the supplier’s business specialists in the given area, the finance department, the logistics department, etc. The customer is entitled to request a change of Primary Contact. The supplier’s contractual partner may become a customer who uses the goods purchased at a supplier for resale only.

Payment and maturity

The vendor primarily issues and sends invoices to the subscriber in electronic form at the e-mail address specified by the Supplier. Payment / payment date is the date on which the buyer’s payment is credited to the vendor’s account. The standard maturity of issued invoices is 14 calendar days from the date of issue, unless otherwise provided by written agreement. At the customer’s request, the supplier may extend the due date, taking into account the customer’s creditworthiness, payment morale and the amount of mutual trade. The vendor reserves the right to change the due date of invoices for newly accepted orders. However, this change must inform the customer in advance. The customer undertakes to pay the invoice, regardless of whether the invoice is an advance or final invoice. The supplier takes the right to decide whether the customer will pay the invoice directly to the supplier’s account, or the invoice will be paid through ČSOB Factoring, which is mentioned in the issued invoice. Customers who first buy a vendor, or those who are not certified financially, or those who have an unsettled financial obligation to the vendor, enter into a business case, must pay 100% of the amount in advance or pay in cash at the time of takeover with the vendor. Payment in advance must be paid no later than 10 days from the invoice date. The debtor is in default if he fails to fulfill his obligations properly and in time, until the liability ceases otherwise. The Contractor is entitled to claim damages from the debtor in the form of a contractual fine of 0.1% of the total invoiced amount and also within the meaning of the Commercial Code No. 533/1991 Coll., Section 1, Section 365-386. In the case of payment of the invoice by the customer, after the due date,


At the request of a business consultant or a sales representative or an employee designated for that purpose, a quotation, as soon as possible. By agreeing the offer and sending the order, the contractual relationship is closed. Each offer clearly shows the specific date of validity of this offer. The offer is valid from the date of 30 days unless otherwise stated. Validity is calculated from the date of the offer.


The goods can be ordered by phone at (+420) 271 001 211, by e-mail at,, by fax at (+420) 271 001 225 or by mail at the address of the supplier’s office – RLC Praha as, Popovičky 100, Říčany u Prahy, 251 01, Czech Republic. In the case of a telephone order, you must send the order by e-mail, fax or post.


If the customer only leases the goods, the Bid Sheet will be written about this process. One copy will be received by the contractor and the second customer. The lecture will clearly indicate the date until which the supplier leases the goods. By signing the Customer, the Customer agrees to accept the Goods in order to accept and be familiar with the Terms and Conditions. If the customer fails to return the goods within the agreed time limit, the supplier is entitled to invoice the goods at the full sale price. The goods sold in this way are considered as goods, which the customer has taken over the undamaged, functional and warranty period for such goods borrowed, on the date of the takeover.

Delivery note

The supplier shall issue the delivery note for each delivery of the goods, which he / she will normally send with the goods to the buyer. The delivery note lists the quantity, type of goods to be delivered, the type and duration of the warranty, and the serial number if it is registered with the item.


The goods ordered by the customer at the supplier are issued with an invoice, which contains all the legal requirements in the header, a link to the customer’s order, the mode of transport. Invoice body includes an itemized and award-winning inventory of purchased goods or services. The invoice is sent to the customer in one of the following ways (the form of dispatch can be arranged):

  • the invoice is sent electronically with an electronic signature
  • the invoice is sent to the customer with the goods
  • the invoice is not sent with the goods, but only by mail to another defined address



The customer has the right to information relating to his supplier’s business.

Telephone information

All information regarding the goods, their prices, availability, delivery times, complaints status and other information regarding the mutual business relationship between the supplier and the buyer can be obtained through the customer’s primary contact or the relevant department of the supplier.


The customer’s primary contact, or the relevant vendor’s department, can also be obtained by e-mail. The Supplier reserves the right to send certain information without prior request to the customer via e-mail. This is in particular the sending of price and marketing information.


How To Purchase:

Demand offer

In the case of larger deliveries and projects, it is possible to process an individual offer to the maximum extent possible to meet the requirements of the customer. The offer is processed as soon as possible, and is sent to the customer within the requested deadline. The contractor will make the offer free of charge. In the offer, some business terms may be adjusted according to the nature of the demand.


By one of the procedures defined in the Order, the customer orders goods at the supplier according to price lists and catalog items, or according to the accepted offer, whose number is indicated in the order. For the first order, the customer will usually be asked to pay in advance or in cash upon receipt of the goods. For further orders, the buyer pays the invoiced amount in CZK with a maturity of 14 days in favor of the bank connection and the RLC account number for the goods collected for the goods collected. At the total price of the invoiced order over 20.000, – CZK excl. VAT, the contractor will ensure the transport of the goods free of charge to the customer (not applicable to the cables).

For orderless settlement of the buyer’s request, the order should include:

  • business name, address, ID and VAT number,
  • Order Number,
  • detailed specification of goods,
  • the mode of transport and the required delivery date,
  • signature of the authorized person, date and stamp of the customer.

Order confirmation

In the shortest possible time, the vendor will send an order confirmation by e-mail, specifying the goods, price, method of transport (delivery) and delivery date. If Customer does not object to the content of this confirmation, it is deemed to agree to the terms of delivery as stated in the confirmation.

Cancellation / withdrawal

If a customer is forced to cancel an order with a vendor, they must do so by fax or e-mail. The Supplier reserves the right to a penalty of 20% of the financial volume of the order if the cancellation occurs later than the end of the working day on the day of ordering. Others see. paragraph Return of Goods, paragraph 2. (page 10)

Delivery of goods

The goods may be delivered divided into several sub-deliveries depending on the availability of each order item in the supplier’s warehouse. This fact will immediately inform the supplier of the customer. Unless otherwise indicated in the order, the customer agrees to send the goods by the shipping service according to the supplier’s choice to the address of the customer’s home. It is possible to arrange a delivery by personal pickup, courier, or other form, both for each particular order and as a standard for a particular buyer.

Acceptance of delivery

The customer is required to check the delivery status. Unless otherwise specified, each shipment is overlaid with the original vendor tape. If the tape is broken, the customer is entitled to refuse to accept the goods.

When taking delivery in person at the supplier’s warehouse, the purchaser checks the factual condition of the delivery against the delivery note. If the content of the delivery does not match the delivery note, the customer is entitled to refuse the delivery as a whole.

Upon acceptance of the delivery delivered by the carrier, the customer is obliged to check the data given on the shipping slip. If the data is inconsistent with the fact that the original packaging of the goods is violated or the original packing tape of the supplier is violated, the customer is obliged to mention the carrier in the note on the transport document or is entitled to refuse the disagreeing part or refuse delivery as a whole. The customer is also obliged to check the material content of the shipment in accordance with the attached delivery note. If the contents of the consignment do not correspond to the delivery note, the customer is required to state differences on the shipping note or its annex with respect to the delivery note and to confirm this fact by the carrier. If the carrier refuses, the customer is obliged to refuse the delivery as a whole.


The customer has the right to indicate the order of the order he intends to use. This will be fully reimbursed. The standard price, after us, the order sent is CZK 95 + VAT. In the event of a larger size or weight contract (cable bobbins and oversized goods), the actual costs of the contracting, shipping company are charged to the invoice.

RLC Praha as uses the following companies to send orders and goods:

  • Czech Post, sp,
  • Geis CZ sro,
  • Geis Parcel CZ sro,
  • TOPTRANS EU, as,
  • and others at direct customer request.

Returned goods

If the delivered goods and delivery conditions do not correspond to the order, the customer is entitled to send the goods undamaged and complete back in such a way that it is received at the warehouse of the supplier at the latest within 5 business days. For returned goods, the Supplier shall issue a credit note within 5 working days of receipt of the Goods. If the goods are not returned within the time limit, the returned or unpacked goods are returned, the supplier reserves the right to refuse to accept it or to charge the costs incurred and the cancellation fee of 10% of the returned goods. There is no reason for the customer to return and the supplier does not have any reason to accept if the customer has ordered such goods and according to this order the goods have been removed from the supplier and delivered to the customer. If the customer enters the supplier’s order (which has been acknowledged as received by the supplier) to the customized goods and consequently cancels the order or the production of the product, he is obliged to pay the damages incurred. This will be a written record that will accurately describe the completion of the contract and the resulting financial damage. This document will be part of the issued invoice, which the customer is obliged to pay within the period stipulated by these terms and conditions. Cancellation of the order is possible only in writing, by e-mail, by fax, after prior notification, in order to avoid further progress and damage.



Payment in advance

Pre-payment is made via bank transfer based on an advance invoice. The goods are subject to an advance invoice, which is sent to the customer by fax or e-mail. After the respective amount has been credited to the supplier’s account, the goods are ready for delivery. The payment of the advance invoice must be credited to the account of the contractor no later than the seventh day after the date of its issue. In case of non-observance of this deadline, the reservation of the goods is canceled and the advance invoice is canceled.

Payment in cash

When collecting goods in person, the payment can be made in cash. The customer will receive the relevant cash receipt together with the delivery details. Payments in cash can also cover existing obligations of the customer in exceptional cases. In such a case, it is necessary for the customer to deliver a list of liabilities that are paid by cash payment (invoice numbers, including payment amount) together with the payment.

Payment to the carrier

Goods that are ordered for cash on delivery shall be payable by the customer in cash to the carrier. Information on this form of payment is provided on the shipping bill, including the total VAT amount. This document serves as proof of payment of the invoice to the supplier.

Payment after delivery of goods

In the event that the purchaser has proper payment patterns and is not a startup, the supplier shall issue a invoice with a maturity of 14 calendar days when the goods are dispatched, unless another invoice due date is agreed with a particular customer.

Payment of the credit memo

Credit repayment is done by credit with unpaid bills. The draft credit is provided by the supplier or the customer. Payment of the credit note is not made automatically, but on the basis of a written request (also via e-mail) of the customer to the finance department; however, payment will be made only if the supplier has no overdue receivables against the customer. The application must include the bank account number, bank code and credit note number.

Interest on arrears

To pay the invoice after the due date, the supplier is entitled to charge interest for late payment. Unless otherwise agreed in writing between the supplier and the purchaser (in particular, the Dealer or Distributor Agreement), default interest shall be 0.05% of the outstanding amount for each calendar day of delay within 15 days following the due date, starting on the 16th day at 0 , 1% of the outstanding amount for each additional calendar day of delay. The Interest Invoice Invoice is issued retroactively monthly if late payment of at least one invoice occurred late last month. The Invoice Invoice Invoice List includes all invoices for the past month that have been paid overdue. The maturity of the invoice for late payment interest is 14 days irrespective of the individual maturity provided to the buyer.

Securing the supplier’s receivables for the customer

The Contractor is entitled to require the provision of a credit limit or a specific business event by common hedging instruments in order to minimize the risks arising from the potential insolvency of the customer. The supplier’s bonity is assessed. Typical tools used by the vendor are:

  • the assignment of the receivable to the buyer as obviously a creditworthy entity to the supplier,
  • a reinsurance bill held by a natural person or obviously a creditworthy entity.


The supplier is entitled to assign the receivable, including the accessories resulting from the invoice of ČSOB Faktoring, as, company ID: 45794278, Benešovská 2538/40, 101 00 Praha 10. In the event that the supplier makes use of this service, the customer will make a payment to ČSOB Faktoring, Account No. 17782563/0300, IBAN CZ89 0300 0000 1778 2563, swift CEKOCZPP, Československá obchodní banka, as The Customer’s obligation arising from this invoice expires only by its fulfillment of ČSOB Faktoring as All the necessary data are shown on the invoice (bank, account number, notice on the use of ČSOB factoring services). The supplier is legally entitled to use ČSOB factoring services without the consent of the customer. The supplier’s decision on the use / non-utilization of ČSOB Factoring Services is not predetermined by the payment morale of the customer.


You can only claim goods purchased directly from the vendor. Goods purchased from a vendor’s partner can only be claimed again with this partner.

Types of Claims

  • defects in goods (defective goods take over from the company headquarters)
  • bad supplies
  • returned goods

Handing back the goods claimed

The customer is obliged to deliver the goods to the supplier’s address. The cost of delivering the claimed goods to the supplier is borne by the customer. The goods must be delivered in the original packaging, including all accessories and a detailed description of the defect. If the shipment does not contain the above mentioned details, it will be sent back to the customer.

Warranty period

The standard warranty on products sold by the supplier is 12 months, unless otherwise specified in a written agreement, to a particular business case, otherwise. The supplier undertakes to observe the warranty periods guaranteed by the manufacturer. The warranty period is calculated from the date of delivery of the delivery note.

Warranty Claims

Warranty claims are usually repaired or replaced. Repaired or replaced goods are sent back to the buyer at the expense of the supplier. In the event that repair or replacement is not possible, the Supplier is obliged to issue a credit to the customer at the current purchase price of the equivalent product or the product, which is a full replacement of the claimed product. The owner of the claimed goods is the supplier after issuing the credit note. The deadline for resolving a complaint by one of the above procedures is 30 calendar days from the date of receipt of the complaint.

Repairs after warranty

Post-war claim is made for a fee. The purchaser will be informed in writing of the estimated cost of the repair; accepting this price, undertakes to pay an invoice for the repair of the goods up to the estimated price. The Supplier reserves the right to refuse the request for repair of the goods after the expiration of the warranty period.


Defective goods are considered to have defective properties. A defect is also considered to be a supply of other goods for the use of the item. The buyer will inspect the goods as soon as possible after the takeover, convince themselves of the characteristics of the goods, their functionality and quantity. The Supplier is not responsible for any damages caused and caused by the purchaser and for its improper handling and handling.